Warranty

WARRANTY

Please read the following carefully. It affects your rights as a purchaser of this product.

Penta Machine Company’s warranty obligations and liability for all hardware products sold by Penta Machine Company in the fifty United States, the District of Columbia, U.S. Territories and to International Countries in which the product is sold directly or through an authorized distributor are limited exclusively to the terms set forth below (this “Warranty”).

Penta Machine Company warrants our hardware products against defects in materials and workmanship under normal use for a period of one year (365 days) from the date of delivery to the original purchaser (the “Warranty Period”) excluding the spindle used on the V2-50.* The Pocket NC V2-8Lite warranty period is 6 months from the date of delivery to the original purchaser.

If a hardware defect arises, and a valid claim is received within the Warranty Period, at our sole option and to the extent permitted by law, Penta Machine Company will either: (1) Repair the hardware defect at no charge, using new or refurbished replacement parts; (2) Exchange the product with a product that is new or reconditioned by Penta Machine Company or that has been manufactured from new or serviceable used parts and is functionally equivalent to the original product; (3) Refund the purchase price of the product.

A repaired or replacement product assumes the remaining warranty of the original product or three months (90 days) from the date of replacement or repair, whichever is longer.

When a product is exchanged, any replacement item becomes your property and the replaced item becomes Penta Machine Company property. In order to receive a refund, the product for which the refund is provided must be returned to Penta Machine Company and becomes the property of Penta Machine Company. The machine must be packed and shipped in accordance with the Penta Machine Company Return Guide.

EXCLUSIONS FROM & LIMITATIONS TO WARRANTY

This Warranty applies only to hardware products manufactured by or for Penta Machine Company. The Warranty does not apply to any non-Penta Machine Company hardware products or any software, even if packaged or sold with Penta Machine Company hardware. Manufacturers, suppliers, or publishers other than Penta Machine Company may provide their own warranties to the end user purchaser. Software distributed by Penta Machine Company with or without the Penta Machine Company brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the Terms and Conditions for the software for details of your rights with respect to its use.

Penta Machine Company does not warrant that the operation of the product will be uninterrupted or error-free. Penta Machine Company is not responsible for personal injury or property damage arising or resulting from failure to follow instructions relating to the product’s use, storage, or handling.

This Warranty does not apply to: (1) Damage caused by accident, abuse, misuse, neglect, flood, fire, earthquake, or other external causes; (2) Damage caused by operating the product outside the permitted or intended uses described by Penta Machine Company; (3) Damage to a product or part caused by or resulting from a modification to alter its functionality or capability without the written permission of Penta Machine Company; (4) Cosmetic damage, including but not limited to scratches, dents, and ordinary wear and tear.

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Penta Machine Company’s responsibility for hardware defects is limited to the repair or replacement service, or to refund, as described in this Warranty and determined by Penta Machine Company in its sole discretion.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Except as explicitly provided in this Warranty, we do not guarantee, represent, or warrant that your use of our service or any Penta Machine Company product will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service or the product will be accurate or reliable.

The products delivered to you by Penta Machine Company are (except to the extent otherwise expressly stated by us in this Warranty) provided “AS IS” and “AS AVAILABLE” for your use, and, except as expressly set forth in this Warranty, without any representation, warranties, or conditions of any kind, either express or implied. Penta Machine Company further disclaims all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Some states restrict or do not allow limitations on warranties, which may affect your rights, and this Limited Warranty will be adjusted to maintain compliance with such state limitations or restrictions.

No Penta Machine Company reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty and the terms in this Warranty shall constitute the entire agreement between you and Penta Machine Company concerning the matters discussed herein. If any term is held to be illegal or unenforceable by a court of competent jurisdiction, the legality or enforceability of the remaining terms shall not be affected or impaired and shall remain in full force and effect.

Except as provided in this Warranty and to the extent permitted by law, Penta Machine Company is not responsible for direct, indirect, special, incidental, or consequential damages resulting from any breach of warranty or condition or any other reason, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or any indirect or consequential loss or damage howsoever caused, including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored or used with Penta Machine Company products and any failure to maintain the confidentiality of data stored on the product. This is true even if Penta Machine Company is advised of the possibility of such damages.

Penta Machine Company’s liability for actual damage from any cause whatsoever will be limited to the greater of 1) $2,000 or 2) the amount you paid for the product that caused the damage. This limitation of liability will not apply to claims for bodily injury, or damage to real property or tangible personal property for which Penta Machine Company is legally liable. In no event will either party be liable for any damage caused by the other party’s failure to fulfill its responsibilities under this Limited Warranty.

Some states do not allow for the foregoing damages cap and exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

OBTAINING WARRANTY SERVICE

Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact Penta Machine Company at info@pentamachine.com.

Help us help you. You must provide reasonable assistance to Penta Machine Company in diagnosing issues with your product and follow Penta Machine Company’s warranty processes.

For qualifying warranty service, Penta Machine Company will send a prepaid shipping label to enable you to ship the product in its original packaging to Penta Machine Company’s repair service location for service. If the original packaging is not kept, you will be charged for a replacement Penta Machine Company product packaging box to be sent to you to enable you to ship the product to Penta Machine Company’s repair service location. Upon your receipt of the replacement product, the original product becomes the property of Penta Machine Company and you agree to follow instructions, including, if required, arranging the return of original product to Penta Machine Company in a timely manner.

Service options, parts availability, and response times may vary. In accordance with applicable law, Penta Machine Company may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the according documentation for more details on this and other matters on obtaining warranty service.

Penta Machine Company will maintain & use customer information in accordance with the Penta Machine Company Privacy Policy. The contents of your product will be deleted and the storage media reformatted in the course of warranty service. Your product will be returned to you configured as originally purchased, subject to applicable updates.

EXTENDED WARRANTY

If the order includes an extended warranty, the extended warranty coverage period warranty will be for a 2-year term(18 months for the Pocket NC V2-8Lite), which includes the hardware manufacturer’s warranty plus the 1-year extended term. The V2-50 spindle warranty remains the same as the original warranty.* Available only in the US and Canada.

* The V2-50 spindle has a warranty period of 90 days (3 months) from time of delivery. The V2-50 spindle’s warranty is voided if air is not used with the spindle. The limited warranty period for the V2-50 spindle is set because the V2-50 spindle can be easily damaged if not properly used and factory defects usually appear within the 90 day period if used regularly. The spindle can be easily replaced by the user and will not need to be returned to the factory.