Pocket NC Remote Service Subscription
Required as of October 1, 2024
Keep Your Pocket NC Running Smoothly with Our 12-Month Remote Service Subscription
If your Pocket NC machine is over 2 years old(1 year for the Pocket NC V2-8Lite) or has changed ownership, our remote service subscription ensures you get the support and maintenance needed to keep it operating at peak performance.
What’s Included:
Remote Technical Support
Access expert assistance via phone or email for troubleshooting, applications support, and general technical guidance. Guarantee of a response via phone or email within 3 business days although we are almost always much faster than that.Mechanical & Software Diagnosis
Our team will remotely diagnose mechanical or software issues to help you identify and solve problems. In-house repairs and parts replacement will incur additional fees.Part Setup & Program Debugging
Need help setting up parts or debugging programs? Our experts are here to assist you in getting your machine ready to make your part.CAM Software Assistance
While we provide general support for CAM software-related questions, for full assistance, we recommend contacting your software provider directly.
Why Subscribe?
Reduce Downtime: Resolve issues faster with priority support, so your machine spends less time idle. Remote assistance may avoid the need to send your machine in for repair and get you up and going faster.
Maximize Machine Life: Regular maintenance and diagnostics help extend the longevity of your Pocket NC machine.
Expert Guidance: Benefit from direct access to a team of Pocket NC specialists.
Peace of Mind: Ensure continuous support for any issues that arise, with a team that understands your machine inside and out.
Subscription Required For:
Pocket NC machines older than 2 years(1 year for the Pocket NC V2-8Lite)
Machines that have changed ownership
Limitations:
Our service subscription provides remote technical support for diagnosing and troubleshooting common software or machine-level issues. However, please note that complete resolution of all issues via remote support is not guaranteed. Some hardware-related problems, mechanical failures, or persistent issues may require the machine to be sent to our facility for in-depth inspection and repair. If our team determines that further remote troubleshooting is unlikely to resolve the issue, we will recommend sending the machine in for physical repairs. Additional fees may apply for shipping, parts and labor.
Cancellation - Service subscriptions are non-refundable once purchased.
Required as of October 1, 2024
Keep Your Pocket NC Running Smoothly with Our 12-Month Remote Service Subscription
If your Pocket NC machine is over 2 years old(1 year for the Pocket NC V2-8Lite) or has changed ownership, our remote service subscription ensures you get the support and maintenance needed to keep it operating at peak performance.
What’s Included:
Remote Technical Support
Access expert assistance via phone or email for troubleshooting, applications support, and general technical guidance. Guarantee of a response via phone or email within 3 business days although we are almost always much faster than that.Mechanical & Software Diagnosis
Our team will remotely diagnose mechanical or software issues to help you identify and solve problems. In-house repairs and parts replacement will incur additional fees.Part Setup & Program Debugging
Need help setting up parts or debugging programs? Our experts are here to assist you in getting your machine ready to make your part.CAM Software Assistance
While we provide general support for CAM software-related questions, for full assistance, we recommend contacting your software provider directly.
Why Subscribe?
Reduce Downtime: Resolve issues faster with priority support, so your machine spends less time idle. Remote assistance may avoid the need to send your machine in for repair and get you up and going faster.
Maximize Machine Life: Regular maintenance and diagnostics help extend the longevity of your Pocket NC machine.
Expert Guidance: Benefit from direct access to a team of Pocket NC specialists.
Peace of Mind: Ensure continuous support for any issues that arise, with a team that understands your machine inside and out.
Subscription Required For:
Pocket NC machines older than 2 years(1 year for the Pocket NC V2-8Lite)
Machines that have changed ownership
Limitations:
Our service subscription provides remote technical support for diagnosing and troubleshooting common software or machine-level issues. However, please note that complete resolution of all issues via remote support is not guaranteed. Some hardware-related problems, mechanical failures, or persistent issues may require the machine to be sent to our facility for in-depth inspection and repair. If our team determines that further remote troubleshooting is unlikely to resolve the issue, we will recommend sending the machine in for physical repairs. Additional fees may apply for shipping, parts and labor.
Cancellation - Service subscriptions are non-refundable once purchased.
Required as of October 1, 2024
Keep Your Pocket NC Running Smoothly with Our 12-Month Remote Service Subscription
If your Pocket NC machine is over 2 years old(1 year for the Pocket NC V2-8Lite) or has changed ownership, our remote service subscription ensures you get the support and maintenance needed to keep it operating at peak performance.
What’s Included:
Remote Technical Support
Access expert assistance via phone or email for troubleshooting, applications support, and general technical guidance. Guarantee of a response via phone or email within 3 business days although we are almost always much faster than that.Mechanical & Software Diagnosis
Our team will remotely diagnose mechanical or software issues to help you identify and solve problems. In-house repairs and parts replacement will incur additional fees.Part Setup & Program Debugging
Need help setting up parts or debugging programs? Our experts are here to assist you in getting your machine ready to make your part.CAM Software Assistance
While we provide general support for CAM software-related questions, for full assistance, we recommend contacting your software provider directly.
Why Subscribe?
Reduce Downtime: Resolve issues faster with priority support, so your machine spends less time idle. Remote assistance may avoid the need to send your machine in for repair and get you up and going faster.
Maximize Machine Life: Regular maintenance and diagnostics help extend the longevity of your Pocket NC machine.
Expert Guidance: Benefit from direct access to a team of Pocket NC specialists.
Peace of Mind: Ensure continuous support for any issues that arise, with a team that understands your machine inside and out.
Subscription Required For:
Pocket NC machines older than 2 years(1 year for the Pocket NC V2-8Lite)
Machines that have changed ownership
Limitations:
Our service subscription provides remote technical support for diagnosing and troubleshooting common software or machine-level issues. However, please note that complete resolution of all issues via remote support is not guaranteed. Some hardware-related problems, mechanical failures, or persistent issues may require the machine to be sent to our facility for in-depth inspection and repair. If our team determines that further remote troubleshooting is unlikely to resolve the issue, we will recommend sending the machine in for physical repairs. Additional fees may apply for shipping, parts and labor.
Cancellation - Service subscriptions are non-refundable once purchased.
